Shipping policy
Order Processing
-
Orders received before 12:00 PM (AEST) will be shipped the same business day.
-
Orders placed after 12:00 PM or on weekends/public holidays will be shipped on the next business day.
Domestic Shipping (Australia)
-
All Australian orders are shipped via Australia Post.
-
Delivery times are standard Australia Post delivery estimates and may vary depending on your location.
-
Tracking details will be sent via email once your order has been dispatched.
International Shipping
-
International orders are shipped via DHL or FedEx.
-
Delivery times follow the standard timelines of the respective courier and vary by destination.
-
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Tracking Your Order
-
Once your order has been shipped, you will receive a confirmation email with a tracking link so you can monitor your delivery status.
Delays
-
While we always aim to meet the delivery times stated above, delays can occasionally occur due to factors outside our control (e.g., weather, customs clearance, courier delays).
Questions?
For any shipping inquiries, please contact us at care@femiqn.com and our team will be happy to assist you.