Returns made easy
Not quite right? We get it. Here's how to send it back — no hassle, no drama.
The FEMIQN promise: 21 days to return. Free shipping on exchanges. We hold your new size while your return is on its way. Refund within 5 business days.
How it works
1
Lodge online
2 minutes via your account
2
Print label
We pay return shipping for exchanges
3
Drop off
Any AusPost outlet
4
Sorted
Refund or exchange in 5 days
What you can return
| Detail | Policy |
|---|---|
| Window | 21 days from delivery |
| Condition | Unworn, tags attached |
| Exchange shipping | Free — we cover it |
| Refund shipping | $9.95 deducted from refund |
| Refund speed | 5 business days after we receive it |
| Sale items | Exchange or store credit |
| Final Sale | Not returnable (unless faulty) |
Exchanging? We've got you
Need a different size or colour? When you select "Exchange":
- We hold your new size while your return is in transit — so it won't sell out on you
- Return shipping is free for all exchanges
- We ship your new item as soon as your return arrives back
Something faulty?
If we sent you something damaged or defective — that's on us. Email care@femiqn.com with a photo. We'll send a free return label and either replace it or refund you in full. This is in addition to your rights under Australian Consumer Law.