Returns & exchanges
Not quite right? No stress. We make swapping and returning genuinely easy.
1
Lodge
2 mins via your account
2
Label
Prepaid for exchanges
3
Post
Any AusPost outlet
4
Done
5 business days
At a glance
| Detail | Policy |
|---|---|
| Return window | 21 days from delivery |
| Condition | Unworn, tags attached |
| Exchange shipping | Free |
| Refund shipping | $9.95 deducted |
| Refund processing | 5 business days |
| Sale items | Exchange or store credit |
The exchange advantage
When you choose exchange, we:
• Hold your new size while your return is in transit
• Cover return shipping — exchanges are free
• Ship your new item as soon as your return arrives
Faulty items
Received something faulty? That's on us. Email care@femiqn.com with a photo. Free return label + full replacement or refund. This is in addition to your rights under Australian Consumer Law.
Gift returns
Received a FEMIQN gift? You can exchange for a different size, colour, or style. We'll issue store credit for the purchase value. Email care@femiqn.com with the order number.